Frequently Asked CBD Questions

Everything you ever wanted to know about your favorite Receptra products.

What is Pure Hemp CBD Extract?

Receptra Naturals Pure Hemp CBD Extract is an oil extracted from the flowers of hemp plants. Using a process similar to that used to make vanilla extract, the dried hemp flowers are washed with a food grade alcohol. Then the alcohol is evaporated, leaving only the extract from the hemp flower. This extract is very sticky and fragrant at this stage. We test our extract for everything from residual pesticides to heavy metals and more. Once it has passed these tests, we use the oil to create our products.

Which product is right for me?

Feel free to contact our customer support team to help you decide which Receptra Naturals CBD product is right for you. Email us at or call us at 303.CBD.1663.

How should I decide which hemp extract to purchase for my health needs?

The biggest difference between each of our pure hemp CBD extracts is the concentration in each bottle. How much you should take differs for each individual. HERE is a general reference on determining serving size. If you would like to talk to our customer service team prior to purchase, they can also help you decide where to begin!

How do I take CBD oil?

There are several different methods of administration for CBD oil. Receptra is an oil-based tincture that is best taken sublingually, which means under the tongue. Holding the oil underneath the tongue for 30-45 seconds increases the bioavailability of the product Learn More

How much CBD oil should I take?

Each of our bodies metabolize the naturally occurring cannabinoids in Receptra’s CBD products differently. For that reason, we suggest that adults take 1 full dropper sublingually (under your tongue) 2-3 times a day. It is common for people to start at the low end, and work their way up until they achieve the desired results.

Will Receptra help with my particular health concern?

Unfortunately, we are legally restricted from making any medical claims about our products. However, there are thousands of scientific and medical studies that explore the benefits of CBD. We encourage you to do some research and consult your physician if you are planning to take Receptra CBD oil to help address a specific concern. Explore the benefits of CBD in this blog

Can I take CBD oil with my medication?

We cannot give medical advice, but we do recommend you consult your physician before adding anything new into your specific medication protocol or changing your medication dosage. There have been reports of people being able to reduce medication (depending on the medication) with the addition of CBD oil in their daily routine.

What are cannabinoids?

Cannabinoids are naturally occurring chemical compounds found in abundance in the cannabis plant. These compounds act on cannabinoid receptor cells throughout the body to insight various responses. CBD is one individual cannabinoid, but there are more than 130 other identified cannabinoids in the cannabis plant.

What is the Endocannabinoid System?

The Endocannabinoid System is a mouthful to say. Let’s just call it the ECS for short. The ECS is a system in the body which contains receptors made to interact with cannabinoids. This system is present in all animals with vertebrae. After much study of the ECS, researchers found that the system helps regulate appetite, pain-sensation, mood and memory among other things. These effects are generated once cannabinoids combine or interact with receptors in the ECS. Learn More

Where can I find test results for my CBD products specifically?

You can view the full Certificate of Analysis for your specific products on our website. Just locate the green label on your package and enter it on the Receptra COA page. The results are not just an overview or average. They pertain specifically to the Receptra CBD bottle in your hand! If your batch does not show up in the COA please let us know. Sometimes it takes a few days to get the information updated for each batch. Find your COA here.

Is there an expiration date for my CBD products?

Receptra’s products are all natural, therefore there are no added preservatives. The expiration date for Receptra extracts is 18 months from production. Topicals can start to change color and lose effectiveness after 6 months. This expiration date can be found by entering the number from the green label on your product on the Receptra COA page.

What is Receptra’s Return Policy?

If you are not satisfied with your purchase, you may request a full refund within 30 days. We resolve nearly 100% of our customer’s issues within 48 hours. Please contact our customer service department at 303.CBD.1663 or email us at

Are CBD products affected by weather?
Pure Hemp Extracts
Bottles of Receptra oil extracts are unaffected by varying temperatures. We do not recommend leaving product in a hot car or on a porch in the snow, but once the bottle has returned to room temperature it should be fine and will not have lost efficacy.
Topical Products
Our natural skin care products are formulated with only the ingredients necessary to interact in the most beneficial way with your skin, naturally. This means we leave out other preservatives and additives that could compromise the benefits of the products. As a result, our natural products may soften or melt if exposed to warm temperatures. If your product is exposed to heat, don’t worry! It will still work just as well, and we can even help you get it back to its original consistency. Follow our hot weather guide here to restore your product Learn More
Will I fail a drug test taking CBD oil?

Much like the consumption of poppy seeds may lead to a positive drug test for opioids, the consumption of certain hemp products may lead to a positive drug test for THC. Most workplace drug screens target THC and do not detect CBD. Receptra products do contain trace amounts of THC, however, the amount of THC stored in fat cells depends on each individual person’s metabolism. Although the risk is low, Receptra cannot guarantee that THC will be absent in a drug test. We strongly suggest consulting your health care provider before consuming any hemp products if you are subject to drug testing.

Receptra Naturals offers a 0% THC CBD oil.

What is the difference between pure hemp CBD extract and hemp seed oil?

Confusion often arises because these terms are so similar. Pure hemp extract typically refers to CBD oil. Hemp seed oil is a food and beauty product additive that can be purchased in many grocery stores. Hemp seed oil can be compared to oils such as avocado, almond and walnut. It is created by pressing hemp seeds together until the oil inside is excreted. Hemp seed oil has a lot of great uses in foods and beauty products but does not contain the cannabinoid profile nor properties found in CBD oil.

What are the recommended servings for Pet CBD extract?

What are the recommended servings for Pet CBD extract?
● Less than 15 pounds = ¼ dropper Receptra Pet ● 15 to 30 pounds = ½ dropper Receptra Pet ● 30 to 45 pounds = ¾ dropper Receptra Pet ● 45 or more pounds = 1+ dropper Receptra Pet

If your pet weighs more than 45 pounds, start with one full dropper of Receptra Pet. Continue at this serving size for two to three days and monitor your pet’s reaction. Increase or decrease the amount of Receptra Pet to achieve desired results. This applies to all pets, not just dogs (though if you have a cat larger than 45 pounds, send us a photo. That sounds awesome!)

How should I store CBD products?

Room temperature is perfect for Receptra’s topical CBD products. All Receptra extracts are “shelf stable” meaning they do not require refrigeration. Keep a bottle in the bathroom, on your nightstand or in your day pack.

Does Receptra Naturals ship to all 50 US States and internationally?

Yes, Receptra ships to all 50 states and many countries. If you have any questions about shipping to a particular region, please contact the logistics gurus in the Receptra customer service department 303.CBD.1663 or email us at

Can I place an order over the phone?

Yes, our customer service representatives are available M-F between 9am – 5pm MST to assist you with your order. You can reach our customer service department at 303.CBD.1663. You may also place your order anytime online. It’s usually faster and more efficient to place your order online using our secure encrypted website.

How long does it take for my Receptra Products to arrive?

This varies depending on the shipping option you choose. Generally, if you choose our standard shipping option, your products will arrive in 1-3 days.

I have questions about shipping/tracking or need to change the address on my Receptra Naturals order. What do I do?

We are happy to address all of your concerns regarding your order to ensure it gets to the right place. Please contact customer service at 303.CBD.1663 or email us at